Passenger Ground Handling & End User Computing Course

  • Duration: 5 weeks

Job Description:

The duties of a Passenger Ground Handler (otherwise known as an Airport Customer Service Professional), include taking reservations, issuing tickets, verifying passenger’s identification, checking-in passengers and their baggage, printing boarding passes and directing customers to the correct departure gates. They are an Airline’s first contact with customers and take care of passengers before, after and/or in between flights. They are responsible for the safety of the passengers in the Terminal building and on the Apron of the airport, as well as to provide excellent Customer service to passengers. Passenger Ground Handlers should always present a friendly, caring, well-groomed image, as they are important representatives of their Airline. They should be professional; reliable and punctual, as Airlines operate according to strict schedules and procedures.

Aviation is an exciting industry, a rewarding career, full of challenges, never mundane, as every day will be different, working with and meeting new people. If you love helping, working and interacting with people, then this is your ideal career choice.

Job opportunities are available with both Commercial and Charter Airlines as well as with Airport Companies.  This Career is open to both Males and Females and your Role will include all aspects of Customer Service.

Who Should Attend?

Individuals who seek a challenging and rewarding “Entry-level” opportunity, with high people interaction. If you are passionate about helping people and enjoy solving problems, then this Course is for you. On completion of the Passenger Ground Handling course, you will be able to apply for ground positions within the Aviation industry as well as in other Hospitality industries.


The Top employers of Customer Service Professionals are:

  • Airlines
  • Cruise Ships
  • Rail and Bus Operators
  • Tour Operators
  • Travel Agents
  • Hospitality Companies
  • Vehicle Rental Companies

Why Register with S.MAB?

Here at S.MAB Aviation Training, we provide the highest standards of Training which are in line with the Regulatory requirements . All training, assessments, moderations and remediation are conducted by highly experienced, qualified SACAA accredited Instructors and Designated Examiners. Our Instructors can proudly boast with many years of Aviation experience with Companies such as SAA, Comair, Emirates and Global to name a few……….

Entry Requirements:

  • Passed Grade 10 and above
  • Minimum age of 18 years
  • Proficiency in the English Language (Read, Write and Speak)

 Duration of Course and Class Times: 

The Course duration is a minimum of 5 Weeks and takes place at our S.MAB Training Academy.

Classes run from Monday to Friday from 0800 – 1530 (Should training take place at an external venue, class times are subject to change).


Course Cost Includes: 

  • All Training Manuals and Lectures
  • Transport to Aviation Excursions
  • Exams
  • All Accredited Course Certificates
  • Theory and Practicals
  • PGH Certificate
  • MICT SETA End User Computing Statement of Results
  • Graduation Ceremony

Passenger Ground Handling Course: 

The following Training Modules will be covered in our 5-Week Course

  • Induction and Health Awareness
  • Abbreviations, Glossary and Aviation Codes
  • Phonetic Alphabet, World Time Zones
  • Regulatory Bodies and Industry Organisation
  • Travel and Health Documentation
  • Airport Services, Passenger and Baggage Services
  • Aviation Security Awareness
  • Airport and Aircraft Visit
  • Multiculturalism and Countries of the World
  • Customer Service and Conflict Management
  • Dangerous Goods Training (Group E)
  • First Aid (Level 1)
  • Introduction to Basic
  • Basic Word Principles
  • Electronic Mail Principles
  • Work Readiness Programme
  • Typing Skills


Course Cost:

Cash: R13 500.00 all inclusive.

Payment Terms: 

Registration Fee      :           R 1000.00  (Non-refundable, but valid for 12 months)

Deposit                   :           R 6 500.00

1st Instalment         :           R 3 000.00

2nd Instalment        :           R 3 000.00

Student Accommodation:

S.MAB Training Academy’s Sister company called S.MAB Properties offers accommodation to S.MAB Academy students.

Please feel free to contact the Academy at 012 755 9820 for details regarding our special rates and discounts for accommodation.



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